Dialog Menerima Tamu checkin

Contoh percakapan menyambut dan mendaftarkan tamu check-in

Reception            : Good Afternoon, welcome to Santiyoga hotel, I’m­­­­_________. How may I assist you?

Guest                    : good morning, I would like to check-in please!

Reception            : Certainly, may I know your name please?

Guest                    : My name is __________________

Reception            : And, do you have reservation before?

Guest                    : Yes I’m….I make reservation one week ago.

Reception            : May I have the confirmation letter Sir/Madam?

Guest                    : here it is….(tamu menyerahkan bukti pemesanan kamarnya)

Reception            : * Well… seem you reserve 1 deluxe room for today until 31 juli.

 * may I have your passport please..(minta passport tamu untuk di photocopy)

* One moment Sir/Madam….I would like to check your reservation….(staf memeriksa reservasi tamunya)

                                  * Sorry keep you waiting sir/madam…Would you please fill the registration form…(staf menyerahkan formulir dan pulpen dan tunjukkan apa saja yang harus diisi)

                                 Pada saat tamu mengisi formulir..staf mempersiapkan kunci kamar, breakfast coupon,guest card, welcome cardnya.

                                 Setelah beberapa saat Tanya tamunya….

                                

  *Are you finish sir/madam..?

Guest                      : Yes…

Reception              : may I..? (cara meminta..) kemudian kembalikan passport tamunya..

                                   Here is your passport sir/madam.

                                

Kemudian serahkan kunci kamar sambil menjelaskan sedikit fasilitas kamar ke tamu:

Excuse me sir/madam, here is your room key, your room number is #_________. In your room there is safety deposit box, please leave your valuable item in the safety box

And here is your breakfast coupon. The restaurant will serve for breakfast at 6:30 until 10:30.

Our hotel also provide free suttle bus to central city until 10 pm. And we have swimming pool that open until 9pm.

: Is there anything else you may need sir/madam…?

Guest                    : No. that enough. Thank you.

Reception            : My pleasure sir/madam

                                Once again, thank you for staying with us, we hope you will have enjoyable moment during your stay.

  If there is anything you may need, please feel free to inform us or just dial number “0” (zero) from your room.

  Our bellboy will escort you and carry your luggage to your room sir/madam.

  Have a nice stay.

Guest                    : thank you…

Reception            : My pleasure…